Top 5 Customer Service Improvement Strategies for Field Service Businesses
Nearly 32% of field service businesses fail to hit the 80 percent mark when it comes to customer satisfaction. Why? Applying the same customer service improvement strategies to all customers is ineffective.Every customer is unique. And so, all customer relationships cannot be handled the same way. Placing too much emphasis on mere feedback surveys will […]
5 Ways Geofencing Can Shave Hours Off Your Field Service Operations
Field service operations are plagued by skyrocketing demands of tech-savvy customers. Ensuring customer satisfaction and happiness is nearly impossible when field service businesses have little to no visibility of their field service operations. As a result, businesses are focusing on ways to reduce chaos and enhance their geofencing capabilities in field operations. Did you know? […]
All Clean Services Selects Zuper to Transform a Modern Distributed Field Force
Zuper, provider of a productivity suite for intelligent field service management and customer engagement today announced a deal with All Clean Services, a Florida-based commercial cleaning, and facility management company.All Clean Services will leverage Zuper to efficiently manage its distributed field workforce across the United States that includes Full-time W2 employees, Contractors, and on-demand workers.Modern […]
7 Proven Productivity-Boosting Strategies for Your HVAC Business
The demand for residential and commercial HVAC services has seen a steady increase since 2010. By 2050, 2/3 of the world’s households are expected to have centralized air-conditioning services. These statistics promise a bright future for HVAC businesses. With the increasing number of opportunities in this space, the competition is also bound to rise.With the […]
Life at Zuper: Employee Q&A With Aravind
At Zuper, we put our people first and strive hard to create an inclusive culture that’s focused on our goals while having each other’s back. We believe in working together as a family, facing challenges head-on, and putting our heart and soul into building an awesome product. This series of blog posts intended to showcase […]
Cleaning Checklists Every House Cleaning Startup Needs
Most cleaning business owners think that cleaning checklists are pretty much useless since they are available only for the simplest of cleaning tasks. We don’t consider house cleaning checklists as a tool for increasing efficiency and ensuring consistency. But the power of cleaning schedules and checklists have been proven time and again by the best […]
WhatsApp Chatbot And Field Service: A Match Made In (Zuper) Heaven
The renowned adage “Silence is golden” doesn’t belong in a field service environment. For, there is nothing more frustrating than trying to schedule a service appointment and receiving deadly silence on the other end. Gone are the days when field service businesses depended on only one avenue to reach their customers. Today messaging apps and […]
Improving Field Service Efficiency With Route Optimization
In a nutshell, route optimization is all about making sure your field service agents reach the right location at the right time. While it may sound simple, it is in fact a complex business challenge, because there are a ton of factors that are interconnected with each other. Most field service startups still rely on […]
7 Types of Cleaning Services You Can Offer Your Customers in 2024
Whether you’re just setting up a cleaning business from scratch or expanding your cleaning services, you’ll need to have a clear idea of the cleaning service types offered in the market.
Customer Support: Best Practices for Your Cleaning Business
As a cleaning business owner, providing great customer support is critical to your success. Offering outstanding customer service can help you build long-lasting relationships with your clients and set you apart from the competition.